Stage 1 – Risk Assessment & Site Survey

A risk assessment and site survey of your premises is a necessary requirement. If needed, one of our own qualified consultants can carry out the survey for you. This will identify any potential vulnerability and suggest practical services to strengthen these risk areas.

Stage 2 – Design & Planning

Working from your risk assessment and site survey, our team of Designers will create a comprehensive security system to meet your requirements. A Project Manager will be assigned to provide you with a first point of contact and to consult with you over every phase of the installation from start to finish.

Stage 3 – Installation & Training

We aim to make every installation run as smoothly as possible, and our quality policy ensures that all our clients receive the highest level of service. If, for example, a project needs to be completed within a short timescale, we will deploy extra Installation Engineers rather than compromise the quality of the installation. Whatever the challenge, we are always committed to achieving the best results.

Once installation is completed, the Project Manager will oversee any training your employees may require. All our Trainers undertake courses provided by the product manufacturers, so we can train your staff to have total confidence and understanding of their new equipment.

24hrs Customer Support:

Should a Customer have any questions/issues; we can be reached; 24hrs a day. We record all of the Customer Care calls and generate a Service Call Ticket in our ECI database (ECI). We prioritize the calls and respond to those, appropriately. We follow-up every issue, until customer is satisfied with the solution

Maintenance Team:

Our team is experienced, fully equipped; self motivated individuals with a good sense to attend to any of the customers concerns. Our staff attends training programs continuously, to keep them on the edge of technology. This way, they maintain and support any installation that they make.

Warranty & Maintenance Contract:

We encourage our customers to enjoy hassle-free environment, when signup with eZONE. We offer one year or better warranty on most all of the products we sell. Several products and solutions may be covered by Annual Maintenance Contracts. Please contact the Customer Care and our executive will be glad to go-over the best suited solution in your case.