E-Zone_Service

“Keep it running at peak performance… 24/7”

We have partnered with a several leading manufacturers to offer Service and Maintenance for multi-branded systems in the area of Fire Safety, Security and BMS domains. We have personnel pan-India who are trained, certified and motivated --backed by strong CRM systems with online and mobile modules to achieve objective goals.

AMC and CAMC:

We have well-trained, certified and motivated team that are dedicated to providing maintenance service to our AMC clients.
Our AMC is driven by a strong process backed by our 24 / 7 Customer Care center with state-of-art in-house developed CRM software that allow us to clearly measure Response Time and Resolution Time based on a very objective data that is logged into our eCare system.
Weather you are an SME or a large enterprise… we have AMC solutions that fit your need to keep the systems running to their fullest potential… Whatever the requirement, we provide reliable service and maintenance…
We believe in a very comprehensive preventive maintenance process that are defined and executed at periodic intervals as per OEM speci/fied recommendations

Success Recipe:

Pedigrette of managing reliable maintenance solutions for medium and large corporates in the sectors of IT/ITES, Pharma, Financial, etc.,
We have been able to meet the demands of top-notch clients in various sectors and also have successfully renewed the AMC’s with a retention rate of 98%.
Clear and objective based measurable with transparency along with the service our field staff provide --this has been working well for us, and the top-notch clients we currently service.

“Process Driven Company with Personal touch…”

Video camera systems can be used for a wide variety of applications to monitor and ensure safety of kids, monitor maids, deterrence in general, etc., and ability to view on mobile device and provide undisputed evidence.
Who is ringing your doorbell? With our VDP and Biometric Door-lock solutions you will never be surprised on who is on the other side and you can restrict access to maids, young children and others. For larger residential layouts, we create a wider and more integrated solution with additional security features such as boom barriers, bollards and other implements.

Service Solutions we offer:

Non-Comprehensive AMC • Comprehensive AMC • Managed Services (24/7/365)

Our Strong and Successful process is as below:

Our Customer Care Center has trained staff available 24/7/365 days to can log every service call to generate a Ticket#. Via phone call, email,
We have well trained staff available 24/7/365 days to attend calls, based on emergency that might occur.
Our robust eCare System with details such as account, equipment and history of complaints are available for our Service engineers who respond to your site.
Through our eCare, Service Tickets are tracked for “response Time” and “Resolution Time”, until full satisfaction of the customer
Voice Audit is a unique service we provide to our esteemed clients. Every Service Ticket is closed only after a verbal confirmation from the site

We have accumulated years of expertise in the following systems:

Fire Detection Systems
Fire Protection Systems (Water and Gas based – Novec, Aerosol, etc.,)
Public Address and Voice Evacuation System
CCTV Surveillance System (DVR, NVR, IVMS, P Networks, Servers, Storage systems)
Access Control (including enterprise level)
Entrance Controls (Access, Bollards, Barriers, Road Blockers, etc.)
WLD, HSSD, etc., Systems
Perimeter Protection

“Strong objective driven with measurable service and maintenance”

eCare is a proprietary software built by us, which enables clients to keep track of our service delivery to their organization anywhere, anytime. eCare is the first of its kind in our Industry. This system brings great transparency to the way WE maintain YOUR systems during an AMC / Warranty term. As a result, improving the quality of the service and maintenance.

STATE-OF-THE-ART CRM - eCare:

With industry experience of servicing clients since 2002, we have developed in-house that derives clear measurable to service we provide.
eCare software shows you where we are performing, and where to focus energy for improvements. Export data from our maintenance software for extra flexibility and the option to generate custom reports in spreadsheet software.

Client Portal with Measurable Reports:

Client Portal for ease of maintenance. Your maintenance team will know immediately when a ticket is submitted and people will know when their requests have been responded to or resolved.
Reports for accessing history. It is easy to keep track of work orders, preventive maintenance, scanned copy of field service reports, and much more.
Portal hosts all the service related information for all your multiple locations is at the click of a button, from field service reports to preventive maintenance reports, all available online.

How does it work?

Service call lands in Customer Care ecare and A ticket# is generated
Ticket details alerted to the Service Engineer on the field, via mobile app. t-left">Engineer responds to site and solve the ticket issue. He update details and scan service report, on report, on his mobile app. • Voice audit of customer feedback done by central Customer Care before marked closed.

Don’t let your guard down

Early detection of fire and smoke is critical to protecting your home and your loved ones. We work with independent homeowners to create a small but robust fire safety system. For larger residential layouts and gated communities, we help create a standardized smoke detection and suppression system across homes.

Complete Maintenance